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[Guide] How to get Staff Assistance

Discussion in 'Community Support' started by cTJ, Nov 11, 2017.

  1. cTJ

    cTJ Well-Known Member
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    The staff team is here to help players, but some are unaware of how to find them. Here are a few ways to get staff assistance!

    1. In-Game
    Use the command /stafflist to find all online staff members. They will show up in list order based on what server they are in. Tip: if they are in a lobby, they are most probably AFK (away from keyboard). If they are AFK, they will most probably not respond to your messages.

    2. On Discord
    Discord is a great way to get staffs' attention. On the right-hand bar of your Discord menu, it will show all online players. Any of the staff with the green dots will probably respond quicker than the ones with the red or orange dots. GGTechyGuy, GG Fluxty, and GG Nick may not respond as quickly as other staff members, due to the fact that they are very busy. Do not spam HELP and ping a bunch staff members in any of the channels.

    3. Via Forum Ticket
    If you're not in need of immediate help, go to https://minecraft.good-gaming.com/support/ and file a ticket. You will receive a response soon, but probably not as quickly as if you were to find them in-game or on Discord.

    Tip: Don't ever spam to get help. You most probably will not get help.
     
  2. Dilorus

    Dilorus Active Member
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    Very informative guide and will allow most players to obtain staff attention without being disruptive.
    Great guide.
     
  3. Schweets

    Schweets Community Manager
    Community Manager Admin

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    Thanks for taking the time to make this cTJ!
     
  4. Code

    Code Member
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    Also be patient, don't spam staff.
     
  5. vKredGod

    vKredGod Well-Known Member
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    Thanks cTj! so no one will spam staff anymore XD
     
  6. Moonely

    Moonely Well-Known Member
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    I was about to say.... spam the hell out of staff and you will get the response like ASAP :D
     
  7. 48Fps

    48Fps Active Member
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    Thank you for this informative post
     

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